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Frequently Asked Questions
This Agreement was last modified on 18th february 2016
Shipping Information
What Shipping Methods Are Available?
We use StarTrack for the majority of our orders. Shipping is free for orders over $500, or we use a flat rate of $15 for anything below that amount.
Freight charge may also be applied to delicate or fragile deliveries for customised systems, and any orders requiring extra attention at our discretion. This will be discussed, advised and agreed upon.
How Long Will It Take to Get My Package?
Typical deliveries are 24-48 hours after confirmation of payment on orders. We typically try to ship orders out overnight.
Most deliveries are completed next day if the order is placed before midday the day before.
How Do I Track My Order?
You can use our track and trace facility located at the top of every page on our website, alternatively you will be provided a tracking number to track it directly with the courier once that information has been provided to us.
Do I Need an Account to Place Order?
Yes, all orders will require an account with us to be able to allow us to provide track and trace facilities as well as track returns and refunds. We do not store any information other than what you provide us.
FAQ Second Version
What Shipping Methods Are Available?
We use StarTrack for the majority of our orders. Shipping is free for orders over $500, or we use a flat rate of $15 for anything below that amount.
How Long Will it Take To Get My Package?
Typical deliveries are 24-48 hours after confirmation of payment on orders. We typically try to ship orders out overnight.
How Do I Track My Order?
You can use our track and trace facility located at the top of every page on our website, alternatively you will be provided a tracking number to track it directly with the courier once that information has been provided to us.
How Do I Place an Order?
Add the required products to your cart and follow the checkout process, once the order is confirmed with us and the payment has cleared, we will provide you the updates on every step of the way. If you have issues, please contact us and we can assist you.
How Should I to Contact if I Have Any Queries?
Please use the contact us page, link located on the top of every page, to get in touch with us, we do not current have phone facilities to ensure our staff is dedicated to processing orders. We respond to most requests almost immediately.
Do I Need an Account to Place an Order?
Yes, all orders will require an account with us to be able to allow us to provide track and trace facilities as well as track returns and refunds. We do not store any information other than what you provide us.